📋 Help Center
All your questions about ixbat, answered
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Security, payments, cricket betting, and device issues — find clear and detailed answers to the most frequently asked questions all in one place.
Before or during your time at ixbat, small questions often come up — how long will a withdrawal take, will the site work on my phone, how do I work out a bet. This page organizes the most common questions from Bangladeshi players into four sections: security and privacy, withdrawals, cricket betting, and device and technical issues. If you cannot find the answer to your question, our support team is ready to help directly.
Frequently Asked Questions
Click on any question below to see the detailed answer
Security & Privacy
The first thing to do is change your password immediately. Then contact ixbat support via live chat or email [email protected]. The support team will review your account activity and temporarily suspend the account if needed. Also change your password on your bKash or Nagad app and log out from any unrecognized devices.
Never. No ixbat representative or support agent will ever ask for your bKash PIN, Nagad PIN, OTP, or bank password. If anyone asks for this information, it is definitely a fraud attempt. End that conversation immediately and report it to our support team.
Always check the address bar in your browser for the ixbat.lat domain and the HTTPS lock icon. The only official address for ixbat is ixbat.lat — any domain with extra words or numbers added (such as ixbat365.com, ixbatbd.net) may be fake. If in doubt, type the address directly into your browser and do not click on unfamiliar links.
A strong password should be at least 8–12 characters long and contain a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Never use easy passwords like your date of birth, name, or "123456". It is also not safe to use your ixbat password on any other site — keep a separate password for each site.
ixbat uses SSL encryption to keep your personal and financial information secure. Your information is not shared with any advertisers or unauthorized third parties. Read our privacy policy page for more details. As a safe and reliable platform, we are committed to ensuring fair play.
Withdrawals
No, when withdrawing you must use a bKash, Nagad, Rocket, or Upay account registered in your own name. Sending money to a third-party wallet is not possible and this rule is in place for security purposes. The same rule applies to bank transfers — the bank account must be your own.
The wagering requirement for the welcome bonus at ixbat is 10 times the bonus amount — calculated on the bonus only, not the deposit. For example: if you receive a ৳2,000 bonus, you can withdraw the bonus winnings after placing ৳20,000 in bets. Once this condition is met, follow the standard withdrawal process — the minimum withdrawal is ৳1,000.
Yes, the withdrawal process at ixbat runs 7 days a week, 24 hours a day. Whether it is night or Friday, the money generally reaches your wallet within 1 hour. Bank transfers may take slightly longer due to the bank's own processing time.
The minimum withdrawal amount at ixbat is ৳1,000. The money usually arrives within 1 hour of the request. bKash, Nagad, Rocket, and Upay are the fastest to process. If there is any delay, contact support via live chat.
Cancellation may be possible in some cases while the request is still being processed. However, once it has been approved, it cannot be cancelled. If you want to cancel, contact live chat quickly. Withdrawals are generally processed fast, so make your decision on time rather than waiting if you do not need to.
Cricket Betting
If a match is declared No Result or cancelled, the bets on that match are generally voided and the stake is returned. However, if the match has started and a result is determined via the DLS method, that is considered a valid result and bets are settled accordingly. See the terms and conditions page for detailed bet settlement rules.
An accumulator bet combines multiple selections into a single bet. The odds of each selection are multiplied together, so the potential payout can be much higher. However, if even one selection is wrong, the entire bet loses. For example, if you pick a team in three separate matches and bet on all of them together, all selections must be correct to win.
Yes, live in-play betting is available at ixbat. The situation changes ball by ball during a match, so odds shift quickly. You can bet on various markets including runs, boundaries, and wickets in the next over. You need to decide fast, as markets can close at any time.
Decimal odds are easy to read — just multiply your stake by the odds to get your total return (including the stake). For example, if you bet ৳100 and the odds are 2.50, your total return is ৳250 (meaning a profit of ৳150). If the odds are 1.75, your total return is ৳175 (profit of ৳75). The higher the odds, the greater the potential profit, but the lower the chance of winning that selection.
The most common markets in cricket betting are Match Winner (who will win), Toss Winner, Top Run Scorer, Total Runs in the First Over, and Number of Wickets. In T20 matches, the over/under runs market is also very popular. The rules for each market are slightly different, so read the details carefully before placing a bet.
Device & Technical Issues
If you lose connection, ixbat's server holds your session. When you reconnect, the game resumes from where it was, or the result of that round is saved on the server. Your balance or active bets are unlikely to be affected — but if something seems wrong, let support know via live chat and they will check the logs and resolve it.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data and delete cached images and files. Then refresh the page. If that does not help, try a different browser, or switch from mobile data to Wi-Fi (or the other way around). If a VPN is on, turn it off and try again.
ixbat is entirely browser-based — no separate app download is needed. Open ixbat.lat directly in Chrome, Firefox, or Samsung Internet on your phone and log in as normal. The site is fully optimized for mobile, so all features work on smaller screens too.
ixbat can be used on Android and iOS smartphones, tablets, and Windows/Mac desktops. Any modern browser (Chrome 90+, Firefox 88+, Safari 14+) is supported. Keep your browser updated to the latest version for the best experience. Older devices or devices with less RAM may experience slight lag in live casino games.
There are a few possible causes: a weak internet connection, an outdated browser cache, or interference from browser extensions. Clear the cache, disable extensions, and try again. Browsing in private or incognito mode often fixes this issue. If the problem persists, email [email protected] or reach out via live chat.
Still have questions?
Our support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day. Get instant help via live chat or write to us in detail by email.
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