ixbat Privacy Policy
This document explains in detail how your personal information is collected, used, and stored on the ixbat platform.
Introduction & Scope
ixbat is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information ixbat collects, how that information is used, who it may be shared with, and what rights users have over their own data.
This policy applies to ixbat's website, mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.
Our services are intended only for those aged 21 or older. If a minor has unknowingly provided any information, it will be deleted immediately.
What Information We Collect
ixbat may collect various types of information from different sources. This information is broadly divided into two categories — information provided directly by you, and information collected automatically.
1. Information You Provide Directly
When you create an account, log in, or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Financial information — such as bKash, Nagad, Rocket, or Upay account numbers (for payment processing)
- Residential address
- Records of conversations with the support team
2. Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device information
- Browser type and version
- Page visits, clicks, and browsing behavior
- Gaming activity history and transaction records
- Login times and session information
- Information collected through cookies and similar tracking technologies
Purpose of Information Use
ixbat uses collected information only for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To operate gaming, betting, and financial transaction services without interruption.
- Identity Verification: To prevent fraud and ensure a safe environment.
- Financial Transactions: To process deposits, withdrawals, and payments — via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: For analysis and research to enhance the user experience.
- Responsible Gaming: To identify and prevent the risk of addiction and excessive play.
- Promotional Communication: To send information about bonuses and offers, subject to your consent.
We do not sell your information to any third party or share it for commercial gain.
Data Protection & Security
ixbat has adopted industry-standard technical and organizational measures to protect user data. The key aspects of our security framework are outlined below:
🔐 SSL Encryption
All data transmission on our platform is protected by 256-bit SSL encryption. This ensures that no unauthorized party can read your information while it is being transmitted.
🛡️ Secure Servers
Your sensitive information is stored in encrypted databases and can only be accessed by authorized personnel for legitimate reasons.
🔑 Two-Factor Authentication
Two-factor authentication is in place to protect your account, preventing unauthorized access.
🔍 Fair Play & Audits
Our systems undergo regular security reviews. Gaming activity is audited to ensure fair play.
Even so, complete security on the internet cannot be guaranteed. We ask that you keep your login credentials private and end your session after logging in from an unfamiliar device.
Data Sharing & Third Parties
ixbat may share your information with third parties only in the following limited circumstances:
Service Provider Partners
Trusted partners may be involved in activities such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technology infrastructure, and customer support. These partners operate under our instructions and may not use your information independently.
Legal Obligations
If disclosure of information is required by a court order, government directive, or applicable law, we will be obligated to do so. Such disclosure will be limited to only what is necessary.
Fraud Prevention
Information may be shared with security specialists or law enforcement agencies as needed to detect and prevent fraudulent activity.
Business Transfers
If ixbat undergoes a merger, acquisition, or asset transfer, user information may be part of that process. You will be notified in advance in such cases.
Outside of the circumstances listed above, your personal information will not be shared with any third party.
Cookies & Tracking Technologies
ixbat uses cookies and similar tracking technologies to help improve the experience on our platform. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Required for login sessions and core platform functionality.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve platform usage.
- Security Cookies: To detect and prevent fraudulent activity.
You can disable cookies by changing your browser settings, though this may limit some platform functionality.
Data Retention & Deletion Policy
ixbat retains your information only for as long as is necessary to provide services and meet legal obligations.
- Active Accounts: All information is retained while the account remains active.
- Inactive Accounts: Information is retained or deleted in accordance with the applicable policy for long-term inactivity.
- Financial Records: Transaction records are kept for the period required by regulatory authorities.
- After Account Closure: All personal information is securely deleted unless a legal obligation requires otherwise.
To request deletion of your information, contact [email protected]. Please note that some information may need to be retained for a specified period due to legal obligations.
User Rights
As a user of ixbat, you have the following rights over your own information:
📋 Right to Access
You may request to know what information we hold about you. We will provide that information as promptly as possible.
✏️ Right to Correction
If any of your information is incorrect, you may request a correction. We will make that correction subject to verification.
🗑️ Right to Deletion
In certain circumstances you may request that your information be deleted, provided this does not conflict with any legal obligation.
⛔ Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or in other specific situations.
To exercise any of the rights above, contact [email protected]. Our support team is available 24/7 to assist you.
Protection of Minors' Data
ixbat's services are for those aged 21 or older only. We do not intentionally collect any information from minors.
If a minor has created an account and we are able to identify this, that account and all associated information will be deleted immediately. If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
ixbat may revise this privacy policy from time to time — in response to technological changes, the addition of new services, or legal requirements.
Users will be informed of significant changes via email or a notice on the platform. Continued use of the platform after a change is made will be considered acceptance of the revised policy.
We therefore encourage you to visit this page regularly. If you have any questions about our policy, please contact us at any time.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. ixbat's support team provides service in Bengali and English, 24/7.